Refund policy

Our Promise
We want you and your dog to be happy with your purchase. If something isn't right, we're here to help.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us at [YOUR EMAIL] within 7 days of delivery, including a photo of the issue. We'll arrange a replacement or full refund.

Lost or Missing Orders
If your order hasn't arrived within the expected delivery window (see our Shipping Policy), please contact us at [YOUR EMAIL] with your order number. We'll investigate with our shipping partner and arrange a replacement or refund once confirmed lost.

Change of Mind Returns
Due to the nature of our fulfillment process, we're unable to accept returns for change of mind. Please review product descriptions and sizing guides carefully before ordering.

Refund Processing
Approved refunds are processed to your original payment method. Please allow up to 2–3 weeks for resolution, as some cases require investigation with our fulfillment partners.

Non-Returnable Items
For hygiene reasons, opened or used comfort/wellness items (such as calming wraps in used condition) cannot be returned unless faulty.

Contact Us
Questions about your order? Reach out anytime at Wapaburger@gmail.com — we usually respond within 24 hours.